Managed Backup Services

Your data is your business. Whether you’re a small business or a large enterprise you can depend on us to help you recover quickly after an accidental file deletion, hardware failure, virus or any other unforeseen event. Take protective measures now to ensure your data is safe.

Data Trust Co Managed Backup Services provides organizations with back up stability and predictability that you need to protect your most critical asset: information.

Data Trust Co Solutions offers:

  • Protective Monitoring and Management:We monitor your business 24×7; create real time incident remediation, and implement end to end insight to back up infrastructure.
  • World Class Expertise:We remedy the events as soon as they occur to reduce any snowball effects, perform root cause analysis to prevent the problem from re-occurring, proactively plan to make sure your environment is always safe, and patch/update your environment as needed.
  • Business Outcomes:SLA are established and enforced to provide piece of mind for your business. We create reports with metrics and insights that showcase your objectives.
  • Rates:Our services are competitively priced, payable on a predictable monthly plan.

Why Choose Data Trust Co Services?

Focus on What Matters

  • Easily offload critical IT functions for your most important applications. Save time and increase productivity by outsourcing the installation, configuration, and management of critical unique applications, such as DR.

Trust the Experts

  • With deep expertise in infrastructure and application management at a scale for mid-sized to large organizations, our managed services team leads the industry.

Increased Security

  • Firewalls and servers are regularly monitored, so the risk from viruses and other threats is dramatically reduced. Servers are patched as needed.

How can we help you?

We work with you to understand your business’s long term/short term goals to help you choose the best IaaS option for your business. Our process is simple; it starts with a discovery/technical analysis meeting to understand your objectives.

We align your objectives with recommendations on an appropriate IaaS method via a Statement of Work (SOW) with implementation details, service flexibility, and ongoing responsibilities to migrate, integrate, and host your applications on our IaaS through a custom SLA agreement and flexible pricing options. Please contact us today to speak to a technical representative.

Remote Support

Our remote support objective is to resolve incidents quickly with the use of sophisticated industry standard tools and process.  Services around the clock ranges from level 1: basic help desk to level 3: advanced support engineers who can help with pressing issues, including problem diagnosis and remediation. Our support is customized depending on your business needs.We offer remote support for your monitoring needs, troubleshooting applications, and fixing hardware.

Support Level Function

Data Trust Co remote support services will first gather information about your request to analyze and troubleshoot in order to find the best solution to fix the problem. Our support staff can handle basic support calls i.e., login troubleshooting, password resets, printer configuration, break fix instructions to hardware that requires fixing or added configuration and more.

Our advanced engineering team is able to support and troubleshoot remotely and confirm issues for your server, software installation, network, database, infrastructure, data center, email, and file share and recommend onsite access and resolution.

How can we help you?

We work with you to understand your business’s long term/short term goals to help you choose the best IaaS option for your business. Our process is simple; it starts with a discovery/technical analysis meeting to understand your objectives.

We align your objectives with recommendations on an appropriate IaaS method via a Statement of Work (SOW) with implementation details, service flexibility, and ongoing responsibilities to migrate, integrate, and host your applications on our IaaS through a custom SLA agreement and flexible pricing options. Please contact us today to speak to a technical representative.

Desktop and Server Services

Data Trust Co provides desktop and server and management services to support your end users with their PC and local devices needs, i.e. smartphones, tablets, scanners, and printers. We work with you to understand and choose the best service option that suits your business needs

We manage your desktop

Our desktop management services monitor and manage the overall health of each device to protect against threats and ensure devices are up to date. We offer on-site or remote support only.

Improve server quality, productivity and performance

Server Management is a fully-managed service designed to take away the pain of managing your server infrastructure, providing you with around-the-clock service, maintenance and support.

We focus on optimizing your IT infrastructure and lowering your costs – whether you have dedicated or virtual servers. We provide support for a wide range of servers, including Dell, HP and IBM.

Our services include:

  • Setup and installation
  • End-to-end monitoring and reporting
  • Incident management
  • Configuration management
  • Release and deployment management
  • Maintenance management
  • Access management

How can we help you?

We work with you to understand your business’s long term/short term goals to help you choose the best IaaS option for your business. Our process is simple; it starts with a discovery/technical analysis meeting to understand your objectives.

We align your objectives with recommendations on an appropriate IaaS method via a Statement of Work (SOW) with implementation details, service flexibility, and ongoing responsibilities to migrate, integrate, and host your applications on our IaaS through a custom SLA agreement and flexible pricing options. Please contact us today to speak to a technical representative.