Remote Support

Our remote support objective is to resolve incidents quickly with the use of sophisticated industry standard tools and process.  Services around the clock ranges from level 1: basic help desk to level 3: advanced support engineers who can help with pressing issues, including problem diagnosis and remediation. Our support is customized depending on your business needs.We offer remote support for your monitoring needs, troubleshooting applications, and fixing hardware.

Support Level Function

Data Trust Co remote support services will first gather information about your request to analyze and troubleshoot in order to find the best solution to fix the problem. Our support staff can handle basic support calls i.e., login troubleshooting, password resets, printer configuration, break fix instructions to hardware that requires fixing or added configuration and more.

Our advanced engineering team is able to support and troubleshoot remotely and confirm issues for your server, software installation, network, database, infrastructure, data center, email, and file share and recommend onsite access and resolution.

How can we help you?

We work with you to understand your business’s long term/short term goals to help you choose the best IaaS option for your business. Our process is simple; it starts with a discovery/technical analysis meeting to understand your objectives.

We align your objectives with recommendations on an appropriate IaaS method via a Statement of Work (SOW) with implementation details, service flexibility, and ongoing responsibilities to migrate, integrate, and host your applications on our IaaS through a custom SLA agreement and flexible pricing options. Please contact us today to speak to a technical representative.