Frequently asked questions

Managed IT services means handing the day-to-day care of your technology to a provider for a predictable monthly fee. We monitor and maintain your systems, keep them secure and updated, support your staff and plan for the future, so you get a complete IT department without hiring one.

We review your devices, network, security, backups, cloud services and licences. Then we explain what we found in plain language and recommend practical next steps, with no obligation.

It depends on the size and complexity of your environment. We’ll give you a clear timeline in your proposal. Urgent security and backup gaps are always fixed first.

We take care of the handover, including documentation, credentials and coordinating with your current provider, so you stay covered throughout the transition. See switching IT providers for the full process.

Yes. Our regular business hours are Mon–Fri, 9am–5pm, and our helpdesk is available around the clock for clients, because problems rarely happen at convenient times.

Yes. Most issues are solved remotely, and our GTA-based technicians visit your office whenever hands-on work is needed.

We design security, access control, backup and documentation with obligations such as PIPEDA and PHIPA in mind, and we can help you answer cyber insurance questionnaires. We work alongside your legal and compliance advisors rather than replacing them.

Our layered security is designed to stop attacks early. If an incident does happen, we contain it, restore from clean backups and help you through next steps. Read our ransomware protection checklist to see how prepared you are.