24/7 IT Helpdesk
IT helpdesk support that answers when your team needs it
When a laptop won’t start or email stops syncing, your people need help now, not tomorrow. Our GTA-based helpdesk is available 24/7 to get them back to work quickly, remotely or on-site.
- Available 24 hours a day, 7 days a week
- Real technicians based in the Greater Toronto Area
- Support by phone or secure remote session
- On-site visits when a fix needs hands-on attention
- Every request tracked from first call to resolution
Getting help is easy
Four ways your team can reach us
No portals to learn and no phone trees to fight through. Your staff contact us the way that suits them, and every request lands with the same local team.
Call the helpdesk
Speak with a technician who can start troubleshooting right away, day or night.
Send a request
Use the form on our website for anything non-urgent, and we’ll log it and follow up.
Remote session
With your permission, we connect securely to your screen and fix the problem while you watch.
On-site visit
When hardware or cabling needs a hands-on fix, a GTA-based technician comes to you.
Local and personal
Support from people who already know your setup
Nothing is more frustrating than explaining your network to a stranger in a different time zone. Every Data Trust Co technician is based in the Greater Toronto Area, and every client environment is documented, so the person who picks up already understands your systems, your software and your history with us.
That context means fewer questions, faster fixes and fewer repeat problems. When the same issue shows up twice, we don’t just patch it again. We dig into the root cause and fix it for good.
- No offshore call centres: your calls stay with our Canadian team
- Plain-language help: we explain what went wrong without the jargon
- Root-cause fixes: recurring issues are investigated, not ignored
- Clear records: every ticket is logged so you can see trends over time
- A technician answers and confirms who you areStep 1
- They check your documented setup and ticket historyStep 2
- Most issues are fixed remotely, on the spotStep 3
- Complex problems are escalated and tracked to completionStep 4
- You get a short, plain-language summary of the fixDone
What our helpdesk handles every day
If it plugs in, logs in or syncs, we can probably help. Here are some of the requests we solve most often.
- Password resets and locked accounts
- Outlook, email and calendar problems
- Microsoft Teams, SharePoint and OneDrive issues
- Slow, freezing or crashing computers
- Printer, scanner and peripheral troubles
- Wi-Fi, VPN and internet connection problems
- New employee setup and departing staff
- Software installs, updates and licensing questions
- Phones and tablets connected to company email
- Suspicious emails, pop-ups and possible viruses
Why a dedicated helpdesk pays for itself
Every hour your team spends wrestling with technology is an hour they’re not serving clients.
Without a helpdesk
- Staff lose hours searching online for fixes
- Your most “techy” employee is pulled away from their real job
- After-hours problems wait until someone is available
- Nobody notices the same issue happening again and again
With Data Trust Co
- One number to call, any time of day or night
- Trained technicians who solve problems quickly
- Recurring issues traced back to the root cause
- Ticket history and reporting that reveal trends early
Need help right now?
Existing clients can start a secure remote support session in minutes. New to Data Trust Co? Tell us what’s going on and we’ll point you in the right direction.
Frequently asked questions
Is your IT helpdesk really available 24/7?
Yes. Our clients can reach the helpdesk 24 hours a day, 7 days a week, including evenings, weekends and holidays. Problems rarely wait for business hours, so neither do we.
Who answers when we call?
Our own technicians, who are based in the Greater Toronto Area. Data Trust Co is 100% Canadian-owned and operated, and we don’t hand your calls to an offshore call centre.
Can you support employees who work from home?
Absolutely. Secure remote sessions work wherever your staff have an internet connection, so hybrid and remote employees get the same support as people in the office. See our remote work services for more.
Do you support Mac computers as well as Windows?
Yes. We support the Windows and Mac computers your team uses for work, along with the phones and tablets connected to your company email and apps.
Is helpdesk support included in managed IT?
Yes. Our 24/7 helpdesk is part of every managed IT plan. Your proposal will spell out exactly what’s covered so there are no surprises.
What if the problem can’t be fixed remotely?
We send a technician to your location. Our team serves Toronto, Vaughan, Mississauga, Markham, Brampton, Richmond Hill and the surrounding GTA communities.
Related services
Managed IT Services
Your complete outsourced IT department: monitoring, patching, helpdesk and planning for one predictable monthly fee.
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Every laptop, desktop and phone your team uses kept secure, updated and under control from one place.
Learn moreMicrosoft 365 Management
Expert day-to-day administration, security and support for your Microsoft 365 tenant, Teams and SharePoint.
Learn moreLet’s make IT the part of your business you stop worrying about.
Talk to a local, Canadian team that has been keeping GTA businesses running since 1996. Your first assessment is free, with no obligation.